Conference Theme: Shaping the future: transforming public management - 'Re-invention or 'revolution'?The study focuses on public service innovation because it is a critically important area of investigation that scholars, policy makers and public administrators maintain delivers economic, political and social benefits (Borins, 1998; Tidd, Bessant and Pavitt 2009). Public organizations have put in place a range of innovative practices that bring societal benefits, but more needs to be known about public service innovation, and in particular its performance consequences (Damanpour, Walker and Avellaneda 2009; Walker and Damanpour 2008). Innovations come in different guises. In this study we focus on ...postprin
