Socioeconomic profile and satisfaction of individuals attended during the cataract project of the Vision Institute - Ophthalmology department - UNIFESP

Abstract

OBJECTIVE: To identify the socioeconomic profile as well as epidemiological data and evaluate the satisfaction of patients examined during a community project for the treatment of senile cataracts conducted by the Instituto da Visão/Ophthalmology Department - UNIFESP-EPM. METHOD: During the Cataract Project which occurred on 5th Sept, 2002 at the Ophthalmology Department - UNIFESP/EPM, subjects were surveyed by questionnaires developed to identify their socioeconomic characteristics and evaluate their satisfaction regarding attendance. They were randomly selected from the waiting line. RESULTS: The sample was composed of 133 subjects, which represents 50% of patients examined during this Cataract Project. Sixty-one (46%) were male and 72 (54%) female; 117 (87%) were older than 50 years; 111 (84%) finished high school; 74 (55%) were retired and/or pensioners; 99 (74%) had a family income of up to R$500,00; 91 (68$ 500,00; 91 (68%) tiveram necessidade de vir com acompanhante; 95 (71%) dos pacientes apresentavam catarata com indicação cirúrgica. Com relação à satisfação quanto ao atendimento, 122 (91%) dos entrevistados, classificaram como boa a qualidade geral do atendimento; 10 (8%), regular e 1(1%), ruim. CONCLUSÃO: A maioria da população atendida no Mutirão de Catarata do Instituto da Visão - Departamento de Oftalmologia - UNIFESP ficou satisfeita com os serviços prestados, porém alguns aspectos podem ser ainda aprimorados para atender melhor às expectativas dos pacientes. Trata-se de população economicamente carente, com baixa acuidade visual, dependente do serviço público de saúde e apresentando baixo nível de instrução; além disso, a maioria tem necessidade de acompanhante durante as visitas.Universidade Federal de São Paulo (UNIFESP)Universidade Federal de São Paulo (UNIFESP) Departamento de OftalmologiaUNIFESP, Depto. de OftalmologiaSciEL