This article aims is to conceptualize and describe the main steps in case management applied to the treatment of alcohol dependence. It is important to note the case manager functions, the importance of the first appointment, check the motivation to the treatment, some goals and activities suggestions for adherence reinforcement.Este artigo visa conceituar e descrever o conceito de gerenciamento de caso clínico inicial aplicado ao tratamento de dependentes do álcool e suas principais etapas, bem como ressaltar as funções do gerente de caso, a importância do primeiro contato, averiguar a motivação para tratamento e algumas sugestões de metas e atividades para incentivar a aderência ao tratamento.UNIFESP Departamento de Psiquiatria Unidade de Pesquisa em Álcool e DrogasUNIFESP, Depto. de Psiquiatria Unidade de Pesquisa em Álcool e DrogasSciEL

Figlie, Neliana Buzi

Laranjeira, Ronaldo

Brazilian Journal of Psychiatry

Figlie, Neliana Buzi [UNIFESP]

Laranjeira, Ronaldo [UNIFESP]

Repositório Institucional UNIFESP

Case Management applied to the Treatment of Alcohol DependenceNeliana Buzi Figliea e Ronaldo LaranjeirabaAmbulatório de Dependência do Álcool da UNIAD (Unidade de Pesquisa emÁlcool e Drogas) – Departamento de Psiquiatria – UNIFESPbUnidade de Pesquisa em Álcool e Drogas  (UNIAD) – Departamento dePsiquiatria – UNIFESPThis article aims is to conceptualize and describe the main steps in case management applied to the treatment of alcohol dependence. It is impor-tant to note the case manager functions, the importance of the first appointment, check the motivation to the treatment, some goals and activitiessuggestions for adherence reinforcement.Keywords: Alcoholic beverages. Treatment. Therapy. Counseling. Disease management.lenges of implementing case management applied to the treatment ofalcohol-dependent subjects.Case management in the treatment of chemical dependenceMarshman 10 has described the functions of case management specif-ically in the context of chemical dependence:1)  Providing individualized support for patients and their family mem-bers;2) Helping patients to solve problems;3) Helping the patients’ family and employability;4) Facilitating the access between patients and treatment;5) Facilitating the access of patients to consultation psychiatry for spe-cific treatments if needed;6) Keeping aware of the changes in the patients’ needs and problemsduring the treatment;7) Assuring patients that they could be reached and encouraged toreturn to the treatment in case of dropout;8) Reinforcing and continuing the treatment process, in a less invasiveway, proceeding the treatment in order to support the rehabilitation ofpatients in the community, early identifying future difficulties.In the planning of case management it is important to take intoaccount the duration, intensity, assessment and type of service, kee-ping in mind:IntroductionEvidence suggests that case management has been a powerful inter-vention to assist people with psychosocial problems, including chronicmental diseases, old age and child emotional disturbances.1 2 3 Morerecently, this type of approach has been adapted for the work withchemical dependence.4 5Generally, case management may be defined as a set of interventionsaiming to facilitate the treatment outcome. Some of the relevant func-tions within this context are to: 1) identify the specific needs, determi-ning strong and weak points, as well as the patient’s needs; 2) plan,developing a specific proposal for each patient; 3) establish a connec-tion with other services, be they in formal or informal health servicenetwork; 4) monitor and assess the case, visualizing the progressobtained; 5) facilitate the legal support if needed.6 7 8 Although widelyaccepted in health services, there is not yet an operational consensusabout the definitions of these functions.9 They describe what case man-agers do, but not how they do, as we cannot rule out the influence ofvariables such as: service’s goals, type of service, target population,socio-demographic characteristics, among others which would ham-per the standardization of a consensus about ‘how to do’. Case management has become popular without a specific protocol, asit depends on the diversity of adaptations to the local and cultural cir-cumstances. However, this article aims to discuss the practical chal-AbstractSI 63Rev Bras Psiquiatr 2004;26(Supl I): 63-671) Target population: The characteristics of the target population maybe determinant in the type of case management program.Characteristics such as gender, age, race, severity and chronicity ofthe problems are important considerations in the definition of the pro-gram. For example: when a high proportion of patients is part of anethnic minority, an important consideration in the planning of casemanagement is what the program may perform in ethical and culturalterms in order to enable the patients’ rehabilitation.2) Objectives: The program’s objectives are important to prevent mis-understandings in the implementation. The objectives depend on thetarget  population and on the problem’s definition. For example: distin-guishing a harmful alcohol consumption from alcohol dependence isfundamental to define the treatment’s objectives which are pertinentto patients; the definition of the treatment’s success is different for ahomeless when compared to a middle-class patient. There are determined fields which suffer a direct impact from the con-sequences of alcohol consumption. Among them stand out:  alcoholconsumption pattern, work, physical and emotional health, legal pro-blems, dwelling stability and patients’ satisfaction. When identifyingwhich of these fields is the most problematic for patients, the profes-sional establishes as the focus the solving of the problems in the spe-cific field, besides the issue of alcohol consumption, aiming to succeedin the treatment.3) Setting:  The setting may be determinant for the treatment’s out-come. Studies have shown11 that the effectiveness of case managementis more related to the involvement of the service in the patient’s envi-ronment than the case management per se. The higher the connec-tions of the professional with other services, be they formal or infor-mal, the higher will be the quality of the treatment.4) Administrative model: There is a consensus that an interactive andmultidisciplinary team is beneficial for case management, as it allowsthe exchange of different points of view to manage problems, increa-sing the creativeness and energy, preventing therefore isolatedactions.5) Case manager: the profile of a case manager includes academic for-mation, professional identity, commitment with the philosophy of thetreatment setting, knowledge and experience on chemical dependence,readiness to research the several areas of the patients’ lives, know-ledge of the characteristics of the population, as well as the service’ssystem.Alcohol dependenceAlthough the treatment field for alcohol dependence syndrome hasdeveloped  in the last years, it is undeniable that there is part of soci-ety that does not respond to treatment. This absence of response, com-bined with case management aimed at the social well-being and me-dical programs, have arisen questions about how it would be appropri-ate treating or facilitating the treatment for this demand. Among thecharacteristic of patients dependent on alcohol and other drugs, standout: 91) Severest forms of chemical dependence;2) Coexistence of medical and psychiatric conditions;3) Severe incapacitation in several areas of life;4) Socioeconomic challenge;5) Lack of formal education;6) Unemployment and poverty 7) Social stigma;8) Extensive use of public services;9) Problems present for long periods (chronicity);Unfortunately the traditional treatments are not always conceived todeal with these problems. This type of patients needs continuous andintermittent professional support for months and/or years, and mostof conventional treatments provide episodic interventions. The recentmodel and the implementation of specialized treatment programs forspecific substance-related problems in sub-populations has currentlyimproved the fragmentation of care. Structured programs impose bar-riers for the treatment such as admission criteria and procedures, dis-tinct treatment model and lack of integration with other services. Casemanagement arises as an alternative to circumvent these difficultiesand the fragmentation of health services.11 Case management is aimedat problems of accessibility, efficacy, treatment continuity, its formatand implementation. A clear conception of what will be performed inthe case management is needed, by whom, with whom and which willbe the aimed benefits. Below the main goals of case management in aparticular setting are described.61) Increasing the treatment’s continuity (fundamental): Cross-sectio-nal (researching individual and comprehensive evidence of the treat-ment in a determined period of time) and longitudinal studies (with thecontinuing of the intervention, collecting evidence about the responseto the intervention provided).2) Increasing the accessibility: overcoming administrative barrier3) Increasing the assessment: assign an effect point for the treat-ment’s outcome whenever multiple services are involved to meet thepatients’ needs.4) Increasing the effectiveness: rising the probability of patients recei-ving services adequate to their needs, decreasing the duplication ofservices. Cost analysis may or not be performed.Summing up, the professional acts as an agent responsible for thecoordination of the case as to enable the patient’s individual needs,and the latter may keep receiving several other types of interventionsin varied services. In this context, the professional or manager is notseen as a care provider, but as someone who visualizes, comprehen-sively, the patient’s needs and acts as a facilitator to supply theseneeds. What is needed in alcohol dependence treatments: Practical clues1. Functions of the case managerProfessionals called case managers may be engaged in additional andalternative functions aiming at the treatment’s success. This is a fun-damental aspect for the applicability of case management with al-cohol- dependent subjects, as much of the work, such as establishingconnections with other services or coordinating any specific situationof the patient, may demand from professionals a whole adaptation intheir professional life.If the treatment proposal is developed in a team, it is important to ve-rify which professional will be the case manager. The idea is that thisprofessional would be the reference for the patient in the service,being very integrated to the team as he/she will act as an interlocutorbetween the treatment proposal and the patient’s needs, in order toenable them. Not necessarily case managers should have finished col-lege. Many times community agents, provided  they have the adequatetraining, may be case managers. Most importantly, these professionalsshould be available and sensitive regarding patients and should keepin continuous contact with them. 2. The first contact: the clinical historyThe collection of information to obtain the clinical history should beperformed through the analysis of situations of use, risk of use, socialand health consequences of chemical dependence, but  also must*: 1)create a therapeutical alliance and favor the engagement of patients inthe treatments; 2) understand the context in which the dependencehas developed; 3) identify the factors which favored the installation ofdependence; 4) identify the factors which maintain the dependence; 5)identify the factors which favor abstinence;  6) gather conditions toestablish the diagnostic hypothesis.SI 64Rev Bras Psiquiatr 2004;26(Supl I): 63-67 Case Management / Figlie NB & Laranjeira R* Note: Figlie NB, Laranjeira R, Bordin S. Aconselhamento emDependência Química. São Paulo: Roca (in press 2004). Professionals have to be sensitive to verify at which point all informa-tion needed for the clinical history could be assessed in one or two ses-sions; if patients are not intoxicated up to the point of compromisingthe trueness of their answers; if, in that moment, it would be more pro-ductive to assure the therapeutical link and alliance as to makepatients return in the next consultation; as well as the capability of per-forming a sympathetic listening and the capability of being in the rela-tionship in order to help, and the concept of help should be establishedby the patients and not only by the professional or the treatment’s re-quisitioner, assigning the self-efficacy to the patients as to prevent thearguing and break the resistance. But, more important than collectinginformation is to be with patients, being able to listen to them, situa-ting oneself in the patients’ place as to not judge, but understand theirfears, desires, anguishes and attitudes to understand and receivethem without being judgmental, aiming to assure the continuity of thetreatment in the future.3. Checking the motivation for treatmentIn the treatment setting it is essential a careful assessment to identifythe nature, problems, adequacy and possible objectives of the treat-ment. Similarly, the treatment process should identify the specific fac-tors which will help or hamper the objectives to the reached. In thiscontext, the motivation is useful to identify the different factors whichmay be appropriate for the different motivation stages, being animportant orientation for the case manager. For example, patients inthe pre-contemplation stage should be helped to recognize and deve-lop awareness about their problems rather than being directly guidedtowards abstinence. Patients in the contemplation stage are open tointerventions which increase the awareness  (educational and self-monitoring methods), but are resistant to orientations directedtowards action. In the action stage, patients need practical help withprocedures for behavioral change12. Table 1  displays a definition of thestages of change, with suggestions of interventions for the case ma-nager.13Some scales may help in the identification of the patients’ motivation.The University  of Rhode Island Change Assessment Scale (URICA) inves-tigates the stages of change: contemplation; pre-contemplation; action;maintenance.14 This scale has been translated and culturally adaptedinto Portuguese.15 Other scale used to measure the readiness tochange the drinking behavior is the The Stages Readiness andTreatment Eagerness Scale (SOCRATES) 16, which has been also valida-ted and adapted.****Note: Figlie, NB, Dunn J, Laranjeira,  R. “Motivation for Change inAlcohol Dependent Outpatients from Brazil”. Addictive Behaviors (inpress 2004).Goals and activities to incentive complianceConsidering the objectives, target-population, the setting and theadministrative model of the intervention, table 2 17 displays some of thespecific goals, related activities and methods of verification aimed toincrease the treatment’s adherence and retention.Final ConsiderationsSumming up, studies on mental health and substance dependence9indicate that case management may be a useful tool especially in thetreatment of patients with multiple problems, being fundamental theestablishment of a point of responsibility for each patient. The casemanagement program works with realistic and feasible goals, both forpatients and the treatment, as to avoid false promises. The implemen-tation of the program may require months until all the team be inte-grated into the proposal, as to the point of being acquainted with thetarget  population and the specific community. In this procedure, manyproblems may arise and they may not always be predicted, but it ispossible to act helping to solve problems and, for that, the communi-Rev Bras Psiquiatr 2004;26(Supl I): 63-67Case Management / Figlie NB & Laranjeira RSI 65cation between the case manager, the treatment program and thepatients is essential. References1. Cowger CD. Assessing client strengths: Clinical assessment for client empo-werment. SocWork 1994;40:755-82.2. Ronnau A. Strengths approach to helping family caregivers. Child Today1990;19:24-7. 3. Saleebey D. The strengths perspective in social work practice. New York:Longman; 1992.4. Rapp RC, Siegal HA, Fischer JA, Wagner JA. A strengths-based model of case-management/advocacy: Adapting a mental health model to practice work withpersons who have substance abuse problems. In: Ashery R, editor. Progressand issues in case management  (NIDA Research Monograph Series nº 127,DHHS Publication nªADM 92-1946,. Rockville: National Institute on Drug Abuse;1992. pp. 79-915. Sulivan WP, Wolf JL, Hartmann DJ. Case management in alcohol and drugtreatment: Improving client outcomes. Families in society. The J Contemp Serv1992;73:195-201.6. Intagliata J. Improving the Quality of Community Care for the chronicallyMentally Disabled: The role of Case Management. Schizophrenia Bulletin,1982;8:655-74. 7. Johnson PJ, Rubin A.  Case management in mental health: A social workdomain? Soc Work 1983;28:49-6. 8.Sullivan JP. Case management. In: JA Talbott, editor. The chronically mentallyill. New York: Human Sciences Press; 1981. p.119-31.9. Siegal HA, Rapp RC. Case management and Substance Abuse Practice andExperience. New York: Springer Publishing Company; 1996.10. Marshman J. The treatment of alcoholics: An Ontario perspective. Report ofthe task force on treatment services for alcoholics. Toronto: AddictionResearch Foundation; 1978.11. Falk M, Lipson D, Lewis-Idema D, Ulmer C, Kaplan K, Robinson G, Hickey E,Veiga R. Case Management for special populations. Moving beyond categoricaldistinctions. J Case Manag 1993;39-45. 12. DiClemente CC. Addiction and Change – How Addictions Develop andAddicted People Recover. 1st ed. New York: Guilford Press; 2003. 13. Davidson R, Rollnick S, MacEwan I. Counseling Problem Drinkers. 1st ed.London: Routledge; 1991.14. McConnaughy EA, Prochaska JO, Velicer WF.  Stages of change in psy-chotherapy: measurement and samples profiles. Psychoth 1983;20:368-75.15. Figlie NB. Motivation in alcoholic outpatient in specialised alcoholism andgastroenterology clinical treatment program. [dissertation]. São Paulo: Univ.Federal de São Paulo; 1999.16.  Miller WR, Tonigan JS. Assessing Drinkers’ Motivation for change: TheStages of Change Readiness and Treatment Eagerness Scale (SOCRATES).Rev Bras Psiquiatr 2004;26(Supl I): 63-67 Case Management / Figlie NB & Laranjeira RSI 66SI 67Rev Bras Psiquiatr 2004;26(Supl I): 63-67Case Management / Figlie NB & Laranjeira RPsychiatry Addict Behav 1996;10(2):81-9.17. Perty NM, Bohn MJ. Fishbowls and Candy Bars: Using Low-Cost Incentives toincrease treatment retention. Scien & Pract Perspect 2003;1(2):55-61. CorrespondenceNeliana Buzi FiglieUnidade de Pesquisa em Álcool e Drogas (UNIAD), UNIFESP/EPM –Depto. de PsiquiatriaRua Borges Lagoa, 564- conj 44 Vl. Clementino - São Paulo - SP – Brazil - CEP 04038-001Phone / Fax: 0 xx 11  5579-0640E-mail : neliana@psiquiatria.epm.br 

Case management applied to the treatment of alcohol dependence

Este artigo visa conceituar e descrever o conceito de gerenciamento de caso clínico inicial aplicado ao tratamento de dependentes do álcool e suas principais etapas, bem como ressaltar as funções do gerente de caso, a importância do primeiro contato, averiguar a motivação para tratamento e algumas sugestões de metas e atividades para incentivar a aderência ao tratamento.This article aims is to conceptualize and describe the main steps in case management applied to the treatment of alcohol dependence. It is important to note the case manager functions, the importance of the first appointment, check the motivation to the treatment, some goals and activities suggestions for adherence reinforcement

Neliana Buzi Figlie

Ronaldo Laranjeira

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Gerenciamento de caso aplicado ao tratamento da dependência do álcool Case management applied to the treatment of alcohol dependence

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Gerenciamento de caso aplicado ao tratamento da dependência do álcool

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Case management applied to the treatment of alcohol dependence

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