This paper reports on the experience of eliciting and managing requirements on a large European-based multinational project, whose purpose is to create a system to support learning using mobile technology. The project used the socio-cognitive engineering methodology for human-centered design and the Volere shell and template to document requirements.
We provide details about the project below, describe the Volere tools, and explain how and why we used a flexible categorization scheme to manage the requirements. Finally, we discuss three lessons learned: (1) provide a flexible mechanism for organizing requirements, (2) plan ahead for the RE process, and (3) do not forget 'the waiting room
