Det vardagliga arbetet på ett bemanningsföretag : - samt hur dess ledare hanterar de problem som uppstår En fallstudie på Maxkompetens

Abstract

The everyday work at a staffing agency and how its leaders deal with the problems that appears: A case study at Maxkompetens. The purpose of this paper is to increase the understanding of how leaders at a staffing company deal with the everyday problems that arise from a geographically dispersed workforce. The staffing industry has grown by 30-40 percent annually and has over the past 15 years been the fastest growing industry in Sweden. This shows that the interest and demand for the staffing industry and its activities are now rising at an increasingly faster pace. This is an industry that is operating under specific conditions and with a geographically dispersed workforce. This will make the leaders of a staffing company to an important link between the staffing leaders and the staffing personnel. The relationship between the staffing company's leaders and its personnel is important, but not completely trouble free. Difficulties arise in that the employees may be located in different places and at various client companies with the result that the leaders of the staffing company cannot have a daily personal contact with their geographically dispersed personnel. We have used a qualitative approach on our paper and our empirical methodology has been a case study with ethnography and interviews. We have implemented both participating and non-participant observations at our case company, which were supplemented with semi-structured interviews. Our study and its results will contribute to research in the sense that it, in a new way, will increase the understanding of how problems are being handled by staffing leaders in their everyday work. The problems that arise and how they are handled will result in that staffing companies gets more insight into how they are affected by the geographical distance to their consultants and how they can deal with this problem