“I have heard that before – I think that you should solve the problem in this manner” is a common comment from a partner, student or friend when someone has started to explain a problem. Sometimes the listener understands the situation and is correct in his/her analysis of it. At other times, however, the problem is not at all what the listener thought it was. This often leaves the person telling the story in frustration, and the suggested solution is often mismatched because the real problem has not been understood. The same goes for conflicts – if you do not understand you cannot fix it – but a good understanding enables a good solution
