Hjälpande relationer i psykiatrisk öppenvård : en intervjustudie

Abstract

Background: During the last decades patient satisfaction has become an important measurement of quality in psychiatric care. However the patients are seldom asked to evaluate the treatments. Objectives: The aim is to determine which factors the outpatients regard as beneficial in their psychiatric treatment. The purpose is explorative. During the study another purpose developed; to present research on the importance of the relationship between the caretaker and the caregiver for the outcome. Method: 30 persons were interviewed about what they found helpful in psychiatric treatment. The interviews were open using Grounded Theory as methodological input. Result: The most prominent topic was the quality of the relationship between the caregiver and the caretaker. The characteristics of a helping relationship seem to be when the patient: - is being listened to and understood by a caregiver who is interested and concerned. - is not only seen as a caretaker with problems but also as a complete person, someone more than an equation of symptoms, diagnoses and shortcomings - is seen as a person worth listening to with unique knowledge which matters to the caregiver - is seen as a unique person not possible to minimize to just another cas