Contemporary business conditions put a lot of pressure on organizations in basically all industries to successfully maintain or increase their competitiveness. That is also true of the very dynamic banking and financial sectors. Managing change is of special importance for the banks’ competitiveness and thus non-standard activities or processes, namely projects, need to be performed on a permanent basis. The progressively growing complexity of business environments demands a corresponding increase in the number of projects to be carried out while bearing in mind the fact that projects in the banking sector need to follow some specific rules, at least it terms of formal regulations and confidentiality norms that are to be observed in this sector. A bank’s IT department is generally the only sector in the bank that is fully project-oriented. In this paper its role is presented as the axis of the bank’s multiple projects environment and thus the axis of the bank’s development. Also, the role of the bank’s IT department in enhancing the bank\u27s project management maturity will be clarified.Zbog suvremenih uvjeta poslovanja organizacije u gotovo svim gospodarskim granama pod velikim su pritiskom da zadrže ili povećaju svoju konkurentnost. Isto vrijedi i za vrlo dinamičan bankarski i financijski sektor. Upravljanje promjenama posebno je važno za konkurentnost banaka pa stoga aktivnosti ili procese koji nisu standardni, drugim riječima projekte, valja stalno provoditi. Sve veća složenost poslovnih okruženja zahtijeva odgovarajuće povećanje broja projekata koje treba provesti imajući na umu činjenicu da projekti u bankarskom sektoru moraju slijediti neka specifična pravila, barem što se tiče formalnih pravila i normi za zaštitu povjerljivosti kojih se treba pridržavati. IT odjel najčešće je jedini sektor banke koji je u potpunosti projektno usmjeren. U ovom radu njegova je uloga predstavljena kao osovina multiprojektnog okruženja banke pa tako i razvoja banke. Nadalje, objasnit ćemo i ulogu IT odjela banke u unapređenju projektnoga menadžmenta u bankama
