Approaches to standardization of public services in the Czech Republic with focus on social services

Abstract

This paper at the theoretical level deals with starting points and approaches to standardization of public services in the Czech Republic and in more detail focuses on the standardization of social services in the Czech Republic in terms of quality and quantity. This paper, on the basis of theoretical starting points of standardization of public and social services aims to provide an empirical view of the standardization of selected social services in the Czech Republic. In the practical part of the paper is paid a closer attention to the application of standards in quantitative terms at the selected social care services in regions of the Czech Republic. Between the years 2007 and 2011 on the examples of social care services of residential character and outpatient services and the services of terrain character in regions of the Czech Republic was analysed their availability. Based on analysis the availability of social care services in regions of the Czech Republic was compared with recommended standards. By means of method of multidimensional scaling between the years 2007 and 2011 was carried out comparison of similarities or differences in regions of the Czech Republic according to the availability of selected social care services