This prospective study attempts to identify and evaluate the clients and other service
care providers' perception towards emergency care and ambulance services for the
year starting from January to December of 2004 at Hospital University Science
Malaysia (HUSM) and Hospital Kota Bharu (HKB), now known as the Hospital Raja
Perempuan Zainab II (HRPZ II).Kajian prospektif ini bertujuan untuk mengenalpasti dan menilai tanggapan pelanggan
dan kakitangan kesihatan yang lain terhadap perkhidmatan kecemasan dan ambulans