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Marketing of Non Financial Services of Microfinance Institutions; Impact on Micro Small and Medium Enterprises' Business Performance

Abstract

The study investigated how marketing of non-financial services ofmicrofinance institutions impacted the pe1jormance of small enterprises in Southwest, Nigeria. The objectives examined the impact of marketing of non~financial services offered on organizational performance; and on kinds of the business practices. Likable variables were examined with the theoretical models of building customer relationship. The findings revealed that marketing of non-financial services had positive impact on organizational pe1jormance; while significant impact was revealed among various kinds of business practices. The study recommended marketing of non-financial services, and monitoring the effectiveness of the services in relations to the pe1jormance of MSMEs

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