Public transport operators focus on a public transport system which is inclusive and fair to all groups of society. This requires a holistic approach, which considers the user and the service provider perspective. From the passengers’ view, it becomes obvious that not only the accessibility of a single transportation system is relevant. The interchanges within the system as well as the change-over to other systems must be improved regarding the special requirements of people with reduced mobility and/or sensory restrictions. This article describes how this objective can be achieved in the project aim4it by an individual and smart solution, which is available and useable for every passenger-group. System components are presented and first results are pointed out
