Quality of working life: comparing the perceptions of professionals and clerical sales and service workers

Abstract

Professionals are less satisfied with their quality of working life than clerical, sales and service workers. This was the main finding of a survey of over 1000 Australian employees. This paper reports on attitudes towards pay, job security, harassment, trust, control over work, health and safety, work/life balance. The paper compares the perceptions of professionals with those of clerical sales and service workers and considers questions of satisfaction

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