From the Head to the Heart: A Case Study of the Start-Up Year for Lean Six Sigma in University College Dublin

Abstract

The purpose of this paper is to reflect back on the first year of running a Lean Six Sigma programme in University College Dublin. This year begins after the decision to run a process enhancement and culture change project using Lean Six Sigma has been taken, a high level implementation plan signed off, and the UCD Agile support unit created