Though change has been constant in information settings for some time now, at the start
of a new decade we are presented with an opportunity to review transformations in technical
services education and how they may prepare professionals to deal with this continuous change.
Education must consider not only how best to understand and serve end-users of systems (in
order to anticipate their needs), but also how best to advocate for best practices in addressing
needs, and how to implement best practices both ethically and with professionalism. This panel
presents views on current and emerging issues concerning preparation and continuing education
for technical services careers
