Re-intermediation in the Fashion Industry: A Qualitative Study on Brokers in the Dongdae-mun Fashion District

Abstract

Traditionally, middlemen had a large role in physical markets, serving as intermediaries by evaluating and distributing products. However, the rise of online markets and intermediaries have diminished their roles. This study investigates the change of intermediaries' roles in the presence of infomediaries, and the conditions that necessitate the re-introduction of the middlemen as ``re-intermediaries''. We observed a group of brokers who work in the Dongdae-mun (DDM) fashion district in Seoul, Korea through multiple qualitative research methods including observations, contextual inquiries, and in-depth interviews. Our findings show that the reliability and depth of information relayed by human sources, along with the subjective nature of fashion have contributed to the brokers playing a major role again, despite infomediaries. The DDM fashion district relies heavily on the brokers' evaluations on trends, fashion, and product popularity, in addition to their traditional role of distributing goods in a quick manner

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