The UK Government BIM implementation 2016 target for all public projects formed the major driver
for the construction industry to upskill and learn new ways of working. The water industry is a private
sector that has no mandate to implement BIM and would also benefit from its use. Research has
identified that fragmentation and inefficiency still existed in the water industry project delivery
processes. These issues can be addressed by harnessing the collaboration that BIM brings by using
emerging information technology. The UK water industry has had little research in the use of BIM in
the project delivery processes over the years. Therefore, the aim of the research is to explore and
examine BIM use in the water construction industry, as well as understand the challenges faced and
how they are being addressed to improve project delivery processes. The qualitative case study
approach was adopted for the collection and analysis of data which was carried out by undertaking
observations, document reviews and semi structured interviews. A water company and a design and
build contractor on a framework formed the research sample. The design and build contractor was
also part of other water industry frameworks. The research findings identified that there are
similarities between the water industry and the other infrastructure sectors in the use of BIM realizing
benefits of collaborative working. These benefits included improved information quality, cost
reductions, shorter programme durations and greater collaboration. However, BIM was yet to be fully
understood and used which led to challenges of overcoming and changing organizational cultures,
developing levels of BIM expertise, data and information control, interoperability and data entry. The
research also identified that the water company was lagging in BIM use despite noticeable benefits
shown by its supply chain. The paper concludes by identifying that the water industry supply chain
has taken positive steps and started to benefit from BIM use. However, more needs to be done as BIM
is still in its infancy facing challenges associated with changing organizational cultures. The research
recommends that the water industry and its supply chain should continue to invest more resources in
implementing BIM to achieve the benefits realized by other sectors with NBS and CITB becoming
more visible. This should include staff training, creating standardized approaches, processes to
harness the collaborative nature of BIM
