A contact tracing app can positively support the requirement of social and physical distancing
during a pandemic. However, there are aspects of the user’s intention to download the app
that remain under-researched. To address this, we investigate the role of perceived privacy
risks, social empowerment, perceived information transparency and control, and attitudes
towards government, in influencing the intention to download the contact tracing app. Using
fuzzy set qualitative comparative analysis (fsQCA), we found eight different configurations
of asymmetrical relationships of conditions that lead to the presence or absence of an
intention to download. In our study, social empowerment significantly influences the
presence of an intention to download. We also found that perceived information transparency
significantly influences the absence of an intention to download the app
