The architectural design process involves the input of many stakeholders. Communication between them is crucial as it ensures an effective design process. The practice of architecture has been transformed by advances in hardware and software technologies, to the point where both the workflow and the design process are changing. These technologies have also impacted on the methods of representing and communicating design work. At present, traditional communication uses 2D and 3D drawings, as well as digital media such as animation, computer gaming or graphic design, which have impacted on architectural representations. While these tools are very useful, problems in communication between stakeholders are revealed. For instance, differences in architectural background knowledge and requirements lead to misunderstanding the design, confusion caused by working on inconsistent information, and use of incompatible software which causes difficulties in accessing work.
This research project attempts to identify and analyse issues relating to communication within the design process in order to improve it. The study is undertaken using a number of key questions to guide the development and progress of the research. The extent of communication via digital media in the design process, in contemporary architectural practice, is examined, along with the perceived value of digital technology by stakeholders. Architectural design work would benefit from exploiting digital media and the Internet to provide an effective form of communication for enabling a user/stakeholder-oriented involvement in the design process.
The work presented revisits the conventional methods of communication in design work, between various interested parties in any given project (stakeholders: architects, engineers, planners and clients), with a view to formulating an outline for a potential system that facilitates communication as part of a participatory design process. This study puts forward suggestions to improve communication in the design process, through a storyboard represents users’ experiences in using an interactive communication system. The suggestions are being tested through a mock-up of the web application, which is then presented to participants to receive feedback. Three guiding principles inform the development of the final system: interaction (to allow fast input and feedback); accessibility (to ensure any particular design software is able to interact with the system); and inclusivity (to allow both specialists and lay people to use the system)
