The 2020 Workforce Vision in Scotland envisages 'making more and better use of technology ....to increase access to services and improve efficiency' across the healthcare interface. Services offered by community pharmacy remain limited by lack of shared access to patients' clinical information. In Scotland, every patient has a unique identifier, their CHI (community health index), which facilitates identification of/searching for patient records. The aim of this research was to explore the experiences of community pharmacists granted clinical portal access to patients' records
