General public awareness and views of community pharmacy services in Scotland: the 'first port of call' study.

Abstract

Background: The recently published 'Achieving Excellence in Pharmaceutical Care: a Strategy for Scotland' urges community pharmacy (CP) to make itself the 'first port of call' for healthcare advice. Purpose: To explore the Scottish general public's awareness of CP services and their openness to consider CP their 'first port of call' for health care advice. Methods: A Scotland-wide survey was administered up to 20 times in each of 117 CPs by pre-registration pharmacy graduates. It included Likert scales of attitudinal statements with items developed from existing literature. Ethical approval had been gained. Results: To date, the 2260 surveys have been completed from 117 CPs giving a response rate of 96.5%. Varying ages and standards of health are represented. Respondents were aware CPs 'are contracted to the NHS' (87.4%) and that 'pharmacists with an additional qualification can diagnose and prescribe' (53.3%). 87.6% would likely/very likely view CP as their 'First port of Call' for common illnesses. However, 71.4% were unlikely/very unlikely to approach CP with 'more serious symptoms'. Intentions for 'monitor or review of regular medicines' were less clear (unlikely/very unlikely (38.2%) against likely/very likely (35.1%)). 44% lacked an awareness of CP services in general. 75.3% indicated the pharmacist 'should have access to read and update relevant parts of my electronic health record' and pharmacist access to electronic records would make 67.8% more likely to view CP as a 'first port of call' for health issues. Conclusions: This Scotland-wide survey indicated the general public's positivity and openness to access community pharmacy services, however, being recognised as a 'First Port of Call' may require awareness raising

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