The development of the maintenance operations safety survey: challenges in transferring a predictive safety tool from flight operations to aircraft maintenance
Predicting human behaviour and managing human error is arguably the greatest challenge facing the
aviation industry today (Shappell and Wiegmann, 2009). In order to gain a better understanding of
human behaviour and overall organizational safety performance, the industry is moving towards
monitoring of normal operations (Helmreich et al., 2003). One of the key advantages is the learning
opportunity without the negative consequences and associated costs of an incident or accident.
Predictive tools such as the Line Operations Safety Audit (LOSA) provide objective information of routine
operational performance, complement existing safety data collection programs and are endorsed by the
International Civil Aviation Organization (ICAO)