Model of Problems Effectiveness of Coordination Systems of Partnership of National Health Warehold on Service Offices of the Agency of Social National Security Agency Province Sulawesi Tenggara Indonesia

Abstract

National Social Security Implementing Agency (SSIA), since 2014 has been given the task and authority in the implementation of National Health Insurance (NHI) membership services, is expected to complete the target by 2019 reaches the Universal Health Coverage targets. In order to create a fast and precise service, the coordination function of SSIA service should be improved between service sections. The objective of the study is to analyze the effectiveness of NHI Card Membership Service Coordination at the Service Office of National Social Security Implementing Agency of Southeast Sulawesi Province, to model problem and solution problem of effectiveness of coordination system of participation service of National Health Insurance. Type of qualitative research, using case study approach. The research informants were patients and SSIA officers. Data collection using in-depth interviews, observation and document review. The result of the research shows that generally the coordination system of National Social Security implementation in SSIA Office has not been entirely effective. The implementation still faced problems such as lack of information on the participants in terms of coordination of officers in the service, coordination of officers less quickly, coordination of officers less appropriate, coordination of officers less expectations, and less coordination between officers. Conclusion; the implementation of coordination system of National Health Insurance membership service in SSIA office has not been fully effective. Recommendation; the need for SSIA Parties to improve policies, improve service management, education and training for officers, and the fulfillment of service resources needs