This special issue is motivated by the need for user experience (UX) innovation ecosystems and the difficulty of creating and maintaining them. The papers in this special issue reflect the emerging views of the scholars and industry experts involved in one such UX innovation ecosystem. Authors presented the papers at the 2019 UX Symposium (https://uxsym.org/), an annual conference with the mission to continue to build its vibrant community of scholars and practitioners dedicated to advancing UX theory, education, and practice

Djamasbi, Soussan

Strong, Diane

English

AIS Electronic Library (AISeL)

AIS Transactions on Human-Computer Interaction Volume 11 Issue 4 Special Issue on User Experience-driven Innovation Article 1 12-31-2019 User Experience-driven Innovation—Theory and Practice: Introduction to Special Issue Soussan Djamasbi Worcester Polytechnic Institute, djamasbi@wpi.edu Diane Strong Worcester Polytechnic Institute, dstrong@wpi.edu Follow this and additional works at: https://aisel.aisnet.org/thci Recommended Citation Djamasbi, S., & Strong, D. (2019). User Experience-driven Innovation—Theory and Practice: Introduction to Special Issue. AIS Transactions on Human-Computer Interaction, 11(4), 208-214. https://doi.org/10.17705/1thci.00120 DOI: 10.17705/1thci.00120 This material is brought to you by the AIS Journals at AIS Electronic Library (AISeL). It has been accepted for inclusion in AIS Transactions on Human-Computer Interaction by an authorized administrator of AIS Electronic Library (AISeL). For more information, please contact elibrary@aisnet.org. Transactions on Human-Computer Interaction 208   Volume 11  pp.  208 – 214 Issue 4     Transactions on Human-Computer Interaction Volume 11 Issue 4  12-2019  User Experience-driven Innovation—Theory and Practice: Introduction to Special Issue  Soussan Djamasbi Foisie Business School, Worcester Polytechnic Institute, djamasbi@wpi.edu  Diane Strong Foisie Business School, Worcester Polytechnic Institute, dstrong@wpi.edu               Follow this and additional works at: http://aisel.aisnet.org/thci/  Recommended Citation Djamasbi, S., & Strong, D. M. (2019). User experience driven innovation – theory and practice: Introduction to special issue. AIS Transactions on Human-Computer Interaction, 11(4), pp. 208-214.  DOI: 10.17705/1thci.00120 Available at http://aisel.aisnet.org/thci/vol11/iss4/1  209 Transactions on Human-Computer Interaction  Volume 11   Paper 1     Transactions on Human-Computer Interaction  Editorial DOI: 10.17705/1thci.00120 ISSN: 1944-3900 User Experience-driven Innovation—Theory and Practice: Introduction to Special Issue Soussan Djamasbi, Diane Strong Foisie Business School, Worcester Polytechnic Institute djamasbi@wpi.edu, dstrong@wpi.edu  Abstract: This special issue is motivated by the need for user experience (UX) innovation ecosystems and the difficulty of creating and maintaining them. The papers in this special issue reflect the emerging views of the scholars and industry experts involved in one such UX innovation ecosystem. Authors presented the papers at the 2019 UX Symposium (https://uxsym.org/), an annual conference with the mission to continue to build its vibrant community of scholars and practitioners dedicated to advancing UX theory, education, and practice. Keywords: User Experience (UX), UX Innovation Ecosystems, UX Theory, UX Education, UX Practice   Transactions on Human-Computer Interaction 210   Volume 11   Issue 4   1 Introduction Technological products and services have become an integral part of our lives as we rely on them for completing our day-to-day activities (Abhari, Davidson, & Xiao, 2019; Strohmann, Siemon, & Robra-Bissantz, 2019; Strohmeier & Rohrs, 2017; Schwalb & Klecun, 2019; Zhang, Nah, & Preece, 2004). Our experiences with these technologies lead individuals to demand more interesting and useful experiences as the current experiences become routine. This behavior creates a never-ending cycle of demand for improved user experiences (UX) that motivates a continual need for innovation and becomes a driving force for market competition.  Innovation ecosystems that close collaboration between academia and industry form can best address the continual need for UX innovation (see Figure 1). Such ecosystems facilitate scientific UX research for value creation and provide UX education that can address complex UX innovation challenges, such as those that increasingly connected products pose. Industry-academia collaboration is both difficult to develop and difficult to maintain. Thus, any UX innovation ecosystem must include community-building efforts to maintain and grow the ecosystem.  Figure 1. UX Innovation Ecosystem and its Typical Components  This special issue is motivated by the need for UX innovation ecosystems and the difficulty of creating and maintaining them. The human-computer interaction (HCI) community has long recognized the need for collaboration between academia and industry to advance UX research and education (Nah et al., 2015). This paper extends this point of view by emphasizing that academic-industry collaboration is an absolute must for developing UX innovation ecosystems.  The papers in this issue reflect the emerging views of the scholars and industry experts involved in one such UX innovation ecosystem. Authors first presented the papers at the 2019 UX Symposium (https://uxsym.org/), an annual conference with the mission to continue to build its vibrant community of scholars and practitioners and expand it beyond its origins in central Massachusetts. This community is dedicated to advancing UX theory, education, and practice. The papers featured in this THCI special issue present emerging ideas about the theory and practice of UX design. In addition to this introduction (the first paper in this issue), the special issue includes five other papers. Soussan Djamasbi and Diane Strong, the senior editors of this issue, write one of these five papers. Industry experts author the remaining four papers. We briefly describe the five papers in the issue in the following paragraphs. The first paper “User Experience-driven Innovation in Smart and Connected Worlds” by Soussan Djamasbi and Diane Strong offers a new way of looking at UX research—through the innovation lens. It provides conceptual models for designing UX-driven innovations in both traditional and Internet of things (IoT) settings. 211 User Experience-driven Innovation—Theory and Practice: Introduction to Special Issue  Volume 11   Paper 1   The second paper “Experience-driven Engineering in IoT: The Importance of User Experience for Developing Connected Products People Love” by Dave Stanton and Calvin Smith discusses the importance of practical UX issues. These issues are essential in building modern connected and smart UX experiences. The third paper “The Design of Not-so-everyday Things: Designing for Emerging Experiences” by John Wyatt and Andy Piggott discusses the role of wearable technologies in designing seamless experiences. It points to the need for more industry-academic collaboration to tackle open ended UX design challenges and to train high quality workforce through UX education. The fourth paper “Accessibility and IoT / Smart and Connected Communities” by John Rochford explains the importance of universal design for smart and connected environments to empower people with disabilities and improve their quality of life. Finally, the fifth paper “User Experience, IoT, and Healthcare” by Adarsha Bajracharya , Kristen Reader, and Stephen Erban discusses the importance of UX for all stakeholders (e.g., patients, doctors, nurses, administrators, etc.) in connected health ecosystems (CHES) delivered through Internet of medical things (IoMT). In summary, this special issue focuses on UX-driven innovation in theory and practice. The papers in this issue cover a range of opportunities for advancing research and creating social and business value. They highlight the need for close collaboration between academia and industry to create UX innovation ecosystems that can advance UX education, UX research, and UX practice.    Transactions on Human-Computer Interaction 212   Volume 11   Issue 4   References Abhari, K., Davidson, E., Xiao, B. (2019). Experience first: Investigating co-creation experience in social product development networks. AIS Transactions on Human-Computer Interaction, 11(1), 1-32.  Bajracharya, A., Reader, K., & Erban, S. (2019). User experience, IoMT, and healthcare. AIS Transactions on Human-Computer Interaction, 11(4), pp. 264-273.  Djamasbi, S., & Strong, D. M. (2019). User experience-driven innovation in smart and connected worlds. AIS Transactions on Human-Computer Interaction, 11(4), pp. 215-231.  Nah, F., Galletta, D., Knight, M., Lewis, J. R., Pruitt, J., Salvendy, G., Sheng, H., & Wichansky, A. (2015) Creating greater synergy between HCI academia and practice. In F. F.-H. Nah, & C.-H. Tan (Eds.), Proceedings of the Second International Conference on HCI in Business (LNCS vol. 9191, pp. 727-738.). Berlin: Springer.  Rochford, J. (2019). Accessibility and IoT / smart and connected communities. AIS Transactions on Human-Computer Interaction, 11(4), pp. 253-263. Schwalb, P., & Klecun, E. (2019). The role of contradictions and norms in the design and use of telemedicine: Healthcare professionals’ perspective. AIS Transactions on Human-Computer Interaction, 11(3), pp. 117-135. Stanton, D., & Smith, C. (2019). Experience-driven engineering in IoT: The importance of user experience for developing connected products people love. AIS Transactions on Human-Computer Interaction, 11(4), pp. 232-243.  Strohmann, T., Siemon, D., & Robra-Bissantz, S. (2019). Designing virtual in-vehicle assistants: Design guidelines for creating a convincing user experience. AIS Transactions on Human-Computer Interaction, 11(2), 54-78. Strohmeier, S., & Rohrs, F. (2017). Conceptual modeling in human resource management: A design research approach. AIS Transactions on Human-Computer Interaction, 9(1), 34-58. Wyatt, J., & Piggott, A. (2019). The design of not-so-everyday things: Designing for emerging experiences. AIS Transactions on Human-Computer Interaction, 11(4), pp. 244-252.  Zhang, P., Nah, F., & Preece, J. (2004). HCI studies in management information systems, Behaviour and Information Technology, 23(3), 147-151.      213 User Experience-driven Innovation—Theory and Practice: Introduction to Special Issue  Volume 11   Paper 1   About the Authors Soussan Djamasbi is a Professor of Information Systems (IS) at Worcester Polytechnic Institute (WPI). She is the Founder and Director of User Experience and Decision Making (UXDM) research laboratory and UX Innovation Consortium at WPI. She is also the Director of Innovation with UX (IUX) graduate degree and certificate program at WPI (https://www.wpi.edu/academics/study/iux-ms). Dr. Djamasbi is an organizing member of the annual UX Symposium (https://uxsym.org/). She directs the Innovation with UX (IUX) graduate and certificate program at WPI. Her most recent research focuses on creating value with UX innovation. Motivated by the growing need for novel user experiences, her research focuses on developing models and theories that guide the design, development, and implementation of innovative products and services. Particularly, theories and models that can address UX design for connected products in a complex network of smart systems. Diane Strong is a professor of IT and Department Head in the School of Business at Worcester Polytechnic Institute. Her research focuses on advanced information technologies, such as enterprise systems and electronic health record systems, and how their design, implementation, and use affect integration, standardization, and other outcomes in organizations. Recently, she has been focusing on health IT. With NSF funding, she is investigating how electronic health record systems can improve the delivery of primary care and how mobile devices can help patients better manage their chronic conditions. She is a founding member of WPI's Healthcare Delivery Institute.  Her publications have appeared in MIS Quarterly, Journal of Management Information Systems, Information and Organization, Information & Management, Decision Support Systems, European Journal of Information Systems, Communications of the ACM, and ACM Transactions on Information Systems.                  Copyright © 2019 by the Association for Information Systems. Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and full citation on the first page. Copyright for components of this work owned by others than the Association for Information Systems must be honored. Abstracting with credit is permitted. To copy otherwise, to republish, to post on servers, or to redistribute to lists requires prior specific permission and/or fee. Request permission to publish from: AIS Administrative Office, P.O. Box 2712 Atlanta, GA, 30301-2712 Attn: Reprints or via e-mail from publications@aisnet.org.   Transactions on Human-Computer Interaction 214   Volume 11   Issue 4                             Editor-in-Chief               https://aisel.aisnet.org/thci/ Fiona Nah, Missouri University of Science and Technology, USA  Advisory Board Izak Benbasat University of British Columbia, Canada John M. Carroll Penn State University, USA Phillip Ein-Dor Tel-Aviv University, Israel Dennis F. Galletta University of Pittsburgh, USA Shirley Gregor National Australian University, Australia Paul Benjamin Lowry Virginia Tech, USA Jenny Preece University of Maryland, USA Gavriel Salvendy,  Purdue U., USA, & Tsinghua U., China Joe Valacich University of Arizona, USA Jane Webster Queen's University, Canada K.K. Wei National University of Singapore, Singapore Ping Zhang Syracuse University, USA  Senior Editor Board Torkil Clemmensen Copenhagen Business School, Denmark Fred Davis Texas Tech University, USA Gert-Jan de Vreede University of South Florida Soussan Djamasbi Worcester Polytechnic Inst., USA Traci Hess U. of Massachusetts Amherst, USA Shuk Ying (Susanna) Ho Australian National U., Australia Matthew Jensen University of Oklahoma, USA Jinwoo Kim Yonsei University, Korea Eleanor Loiacono Worcester Polytechnic Inst., USA Anne Massey U. of Massachusetts Amherst, USA Gregory D. Moody U. of Nevada Las Vegas, USA Lorne Olfman Claremont Graduate U., USA Kar Yan Tam Hong Kong U. of Science & Technology, China Dov Te'eni Tel-Aviv University, Israel Jason Thatcher University of Alabama, USA Noam Tractinsky Ben-Gurion U. of the Negev, Israel Viswanath Venkatesh University of Arkansas, USA Mun Yi Korea Advanced Institute of Science & Technology, Korea Dongsong Zhang U. of North Carolina Charlotte, USA   Editorial Board  Miguel Aguirre-Urreta Florida International U., USA  Michel Avital Copenhagen Business School, Denmark Gaurav Bansal U. of Wisconsin-Green Bay, USA Hock Chuan Chan National University of Singapore, Singapore Christy M.K. Cheung Hong Kong Baptist U., China Cecil Chua Missouri University of Science and Technology, USA Michael Davern University of Melbourne, Australia Carina de Villiers University of Pretoria, South Africa Alexandra Durcikova University of Oklahoma, USA Brenda Eschenbrenner U. of Nebraska at Kearney, USA Xiaowen Fang DePaul University, USA James Gaskin Brigham Young University, USA Matt Germonprez U. of Nebraska at Omaha, USA Jennifer Gerow Virginia Military Institute, USA Suparna Goswami Technische U.München, Germany Juho Harami,  Tampere University, Finland Khaled Hassanein McMaster University, Canada Milena Head McMaster University, Canada Netta Iivari Oulu University, Finland Zhenhui Jack Jiang University of Hong Kong, China Richard Johnson SUNY at Albany, USA Weiling Ke Clarkson University, USA Sherrie Komiak Memorial U. of Newfoundland, Canada Na Li Baker College, USA Yuan Li University of Tennessee, USA Ji-Ye Mao Renmin University, China Scott McCoy College of William and Mary, USA Robert F. Otondo Mississippi State University, USA Lingyun Qiu Peking University, China Sheizaf Rafaeli University of Haifa, Israel Rene Riedl Johannes Kepler U. Linz, Austria Lionel Robert University of Michigan, USA Khawaja Saeed Wichita State University, USA Shu Schiller Wright State University, USA Christoph Schneider City U. of Hong Kong, China Theresa Shaft University of Oklahoma, USA Stefan Smolnik University of Hagen, Germany Jeff Stanton Syracuse University, USA Heshan Sun University of Oklahoma, USA Chee-Wee Tan Copenhagen Business School, Denmark Horst Treiblmaier Modul University Vienna, Austria Ozgur Turetken Ryerson University, Canada Dezhi Wu University of South Carolina, USA Fahri Yetim FOM U. of Appl. Sci., Germany Cheng Zhang Fudan University, China Meiyun Zuo Renmin University, China    Managing Editor Gregory D. Moody, University of Nevada Las Vegas, USA              

User Experience-driven Innovation—Theory and Practice: Introduction to Special Issue

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User Experience-driven Innovation—Theory and Practice: Introduction to Special Issue

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