Nielsen, Peter A

Nordheim, Stig

English

Enterprise system implementation is a complex and large undertaking. Business requirements does notnecessarily fit the inherited as-is features of the software. To reach agreement on features toimplement requires prudent management and astute exercise of power.In this paper we draw on an in-depth, interpretive study from the oil industry, where we analyze a caseof innovative integration of an ECM system with collaboration technologies. The data collection hasbeen longitudinal. The data analysis has been performed through the perspective of organizationalinfluence processes.The main finding concerns an organizational role as corporate user representative to deal with thescale and complexities of implementation. A single person was particularly influential in the role. Atthe outset a user representative had to perform upward influence processes from a lower formalposition. This is impeding the responsibilities associated with the role. A corporate user representativein a high formal position and with lateral and downward influence processes to the steering committeeand the project group was more influential. Challenging upward influence processes was thusavoided.Typical influence tactics include rational persuasion and consultation. In addition, the corporate userrepresentative benefits from a strong reference group to give input from the organization.</p

Nielsen, Peter Axel

Enterprise Systems Implementations: Organizational Influence Processes for Corporate User Representatives

AIS Electronic Library (AISeL)

Enterprise System Implementations: Organizational Influence Processes for Corporate User Representatives

http://vbn.aau.dk/files/14708522/ecis2008-dev-reg-007-File001.pdf

Enterprise System Implementations: Organizational Influence Processes for Corporate User Representatives

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