This paper describes a research-in-progress which is a qualitative single case pilot study of the Royal Flying Doctor Service Queensland section exploring the integration of business intelligence and sustainability in the not-for-profit sector in Australia. Preliminary findings suggest a low level of business intelligence maturity but a growing recognition of the value IT governance and a high awareness of sustainability principles

MacKrell, Dale

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Association for Information SystemsAIS Electronic Library (AISeL)All Sprouts Content Sprouts12-7-2010A Single Case Pilot Study Exploring the Maturity ofBusiness Intelligence Systems in the Not-For-ProfitSectorDale MacKrellUniversity of Canberra, dale.mackrell@canberra.edu.auFollow this and additional works at: http://aisel.aisnet.org/sprouts_allThis material is brought to you by the Sprouts at AIS Electronic Library (AISeL). It has been accepted for inclusion in All Sprouts Content by anauthorized administrator of AIS Electronic Library (AISeL). For more information, please contact elibrary@aisnet.org.Recommended CitationMacKrell, Dale, " A Single Case Pilot Study Exploring the Maturity of Business Intelligence Systems in the Not-For-Profit Sector"(2010). All Sprouts Content. 393.http://aisel.aisnet.org/sprouts_all/393Working Papers on Information Systems ISSN 1535-6078A Single Case Pilot Study Exploring the Maturity ofBusiness Intelligence Systems in the Not-For-Profit SectorDale MacKrellUniversity of Canberra, AustraliaAbstractThis paper describes a research-in-progress which is a qualitative single case pilot study ofthe Royal Flying Doctor Service Queensland section exploring the integration of businessintelligence and sustainability in the not-for-profit sector in Australia. Preliminary findingssuggest a low level of business intelligence maturity but a growing recognition of the valueIT governance and a high awareness of sustainability principles.Keywords: business intelligence, sustainability, balanced scorecard, IT governance,not-for-profitPermanent URL: http://sprouts.aisnet.org/10-101Copyright: Creative Commons Attribution-Noncommercial-No Derivative Works LicenseReference: MacKrell, D. (2010). "A Single Case Pilot Study Exploring the Maturity ofBusiness Intelligence Systems in the Not-For-Profit Sector," Proceedings > Proceedings ofIFIP 8.2/Organizations and Society in Information Systems (OASIS) . Sprouts: WorkingPapers on Information Systems, 10(101). http://sprouts.aisnet.org/10-101                             Sprouts - http://sprouts.aisnet.org/10-101Upload ONLY the body of the paper in PDF format  INTRODUCTION  The research-in-progress is a qualitative single case pilot study of the Royal Flying Doctor Service (RFDS) Queensland section exploring the level of business intelligence (BI) maturity in the not-for-profit sector in Australia. As a not-for-profit organization, the RFDS is supported by Commonwealth, State and Territory government grants, as well as community and corporation donations. The RFDS consists of seven legal entities, of which the Queensland Section is one. It is planned to extend the study nationally at a later time.   The research design of the pilot study is qualitative and interpretive. For the pilot study, six participants, all senior managers or board members, were interviewed in June and July this year through in-depth, face-to-face, semi-structured interviews of 30 to 60 minutes. At the time of writing, five of the six interviews have been transcribed to Word documents from audio recordings. Preliminary findings suggest a low level of ICT maturity in the organization but a growing recognition of the value of an ICT strategic plan, IT governance, and a high awareness of sustainability principles.  Community and stakeholder demands towards social and environmental care ensure that issues of sustainability are inescapable in today’s business setting, with organizations rated overwhelmingly as underachieving in improving the social and environmental consequences of their actions (Bonini, Mendonca and Oppenheim, 2006). Initially, the researcher considered using the dimensions of the balanced scorecard for sustainability (SBSC) model as a broad analytical framework. The balanced scorecard (BSC) is a strategic performance management tool developed for the private sector and used by managers to monitor, measure and manage a company’s strategic objectives (Rohm and Halbach, 2005). More recently in scholarly writings, the BSC model is linked with the sustainability dimension or applied to the public sector such as government agencies and not-for-profit organizations. Petrini and Pozzebon (2009) propose a conceptual model that seeks to support the process of integration of socio-environmental indicators into organizational strategy for sustainability. The RFDS has a strong commitment to excellence, particularly in aviation and medical care to Australians in remote and rural Australia.  By the demonstration of enduring corporate responsibility and an intent to pursue the latest in technology, the RFDS is an ideal exploratory case study.  However the researcher has three major concerns.  These are: 1. The shift of the study from its original focus on the maturity of BI systems to IT governance 2. The lack of a scholarly theoretical framework suitable for an interpretive study 3. The issues associated with applying the practitioner-oriented sustainability balanced scorecard as an analytical framework   REFERENCES  Bonini, S., Mendonca, L. and Oppenheim, J. (2006). When social issues become strategic. McKinsey Quartlerly, 2, 20-32.   2                             Sprouts - http://sprouts.aisnet.org/10-101Petrini, M. and Pozzebon, M. (2009). “Managing sustainability with the support of business intelligence: Integrating socio-environmental indicators and organizational context.” The Journal of Strategic Information Systems. 18(4), 178-191. Rohm, H. and Halbach, L. (2005). Developing and Using Balanced Scorecard Performance Systems. Balanced Scorecard Institute White Paper.     3                             Sprouts - http://sprouts.aisnet.org/10-101 Working Papers on Information Systems | ISSN 1535-6078   Editors: Michel Avital, University of Amsterdam Kevin Crowston, Syracuse University  Advisory Board: Kalle Lyytinen, Case Western Reserve University Roger Clarke, Australian National University Sue Conger, University of Dallas Marco De Marco, Universita’ Cattolica di Milano Guy Fitzgerald, Brunel University Rudy Hirschheim, Louisiana State University Blake Ives, University of Houston Sirkka Jarvenpaa, University of Texas at Austin John King, University of Michigan Rik Maes, University of Amsterdam Dan Robey, Georgia State University   Frantz Rowe, University of Nantes Detmar Straub, Georgia State University Richard T. Watson, University of Georgia Ron Weber, Monash University   Kwok Kee Wei, City University of Hong Kong    Sponsors: Association for Information Systems (AIS) AIM itAIS Addis Ababa University, Ethiopia American University, USA Case Western Reserve University, USA City University of Hong Kong, China Copenhagen Business School, Denmark Hanken School of Economics, Finland Helsinki School of Economics, Finland Indiana University, USA Katholieke Universiteit Leuven, Belgium Lancaster University, UK Leeds Metropolitan University, UK National University of Ireland Galway, Ireland New York University, USA Pennsylvania State University, USA Pepperdine University, USA Syracuse University, USA University of Amsterdam, Netherlands University of Dallas, USA University of Georgia, USA University of Groningen, Netherlands University of Limerick, Ireland University of Oslo, Norway University of San Francisco, USA University of Washington, USA Victoria University of Wellington, New Zealand Viktoria Institute, Sweden  Editorial Board: Margunn Aanestad, University of Oslo Steven Alter, University of San Francisco Egon Berghout, University of Groningen Bo-Christer Bjork, Hanken School of Economics Tony Bryant, Leeds Metropolitan University Erran Carmel, American University Kieran Conboy, National U. of Ireland Galway Jan Damsgaard, Copenhagen Business School  Robert Davison, City University of Hong Kong Guido Dedene, Katholieke Universiteit Leuven Alan Dennis, Indiana University   Brian Fitzgerald, University of Limerick Ole Hanseth, University of Oslo Ola Henfridsson, Viktoria Institute Sid Huff, Victoria University of Wellington Ard Huizing, University of Amsterdam Lucas Introna, Lancaster University Panos Ipeirotis, New York University Robert Mason, University of Washington John Mooney, Pepperdine University Steve Sawyer, Pennsylvania State University Virpi Tuunainen, Helsinki School of Economics Francesco Virili, Universita' degli Studi di Cassino  Managing Editor: Bas Smit, University of Amsterdam   Office: Sprouts University of Amsterdam  Roetersstraat 11, Room E 2.74 1018 WB Amsterdam, Netherlands  Email: admin@sprouts.aisnet.org  

A Single Case Pilot Study Exploring the Maturity of Business Intelligence Systems in the Not-For-Profit Sector

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A Single Case Pilot Study Exploring the Maturity of Business Intelligence Systems in the Not-For-Profit Sector

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