The advent of virtual and dispersed organizations increases the demand for collaborative systems and encourages research in the area of Computer Supported Cooperative Work (CSCW). Conflicts are inherent to collaborative work and can motivate reflection and interaction among stakeholders. However, current approaches to conflict management does not provide mechanisms to stimulate these processes. Moreover, only few use the context in supporting the resolution of the conflict. The aim of this work is to present a Context Sensitive Metacognitive Conflict Management (GCSC) approach for collaborative planning systems that promote reflection and interaction among stakeholders in order to improve collaboration. The approach evaluation was performed by using a prototype implementation of an ontology and an experimental study
