Companies today are mostly populated by new-generation managers—consisting of digital natives and digital immigrants. New-generation managers have expanded their role in operations and have to make decisions faster than in the past. Management support systems (MSS) serve as managers’ central, hands-on, day-to-day source of information. Thus, the present situation is favorable for redesigning MSS in two respects: On the one hand, new-generation managers’ faster decision making is driving a new demand for self-service MSS. Unlike earlier MSS, self-service MSS accommodate individual user preferences and increasingly enable managers to operate MSS themselves. On the other hand, as companies become larger and more dispersed, face-to-face meetings and even telephone calls become less practical, but new collaboration technology is becoming increasingly important. Subject to these considerations, we examine collaboration technology—technology assisting people working towards the same goals—suitable to be incorporated into MSS for new-generation managers’ self service
