Böhmann, Tilo

Leimeister, Jan Marco

Möslein, Kathrin M

English

AIS Electronic Library (AISeL)

CALL FOR PAPERSCall for Papers – Issue 5/2018Service Systems EngineeringTilo Bo¨hmann • Jan Marco Leimeister •Kathrin M. Mo¨sleinPublished online: 23 January 2017 Springer Fachmedien Wiesbaden 20171 Special IssueService systems are socio-technical systems that enablevalue co-creation. Service systems engineering (SSE) callsfor research on evidence-based design knowledge for suchsystems that permeate our society. The ongoing process ofdigitization renders more and more systems capable ofcontextualizing what they deliver to individual and insti-tutional actors. In doing so, these systems seek to engagetheir actors in a process of value co-creation. The contex-tualization and collaboration are essential characteristics ofsmart service systems in many domains, such asmanufacturing, healthcare, public administration, energy,logistics, or mobility. As contextualization and collabora-tion are information-intensive processes, information sys-tems research is ideally positioned to contribute to ourunderstanding the underlying principles that unite thesesystems and help us to further the design knowledge for thesystematic engineering of service systems under conditionsof instability and change.Better design knowledge could particularly advance thearchitecture, the interactions, and the resource base ofservice systems, helping value creation to become betteradapted to the context of need and opportunities for col-laboration between customers and service providers. Ser-vice system architectures provide the foundation for novelbusiness models, such as service platforms and/or data-driven services. The architecture of a service system inte-grates organizational and technical resources and facilitatessmart processes of value co-creation. Digitization radicallychanges how service systems interact with actors, e.g.,through machine-to-machine communication, augmentedor virtual reality or novel forms of natural language inter-faces. Thus, design knowledge on how to enable andleverage such novel forms of interaction is warranted.Finally, digitization can significantly expand the resourcebase of service systems as smart devices help to connect tophysical resources and human actors beyond the bound-aries of organizations. Again, leveraging user-generateddata and services as well as resources made availablethrough sharing services could become key components inthe design of future service systems.The special issue on service systems engineering pro-vides an opportunity for consolidating evidence-baseddesign knowledge on service systems. We particularlyinvite, but are not limited to, papers that are based on(action) design research or the piloting of IT-enabledProf. Dr. T. Bo¨hmann (&)Research Group IT Management and Consulting (ITMC),Department of Informatics, Universita¨t Hamburg,Vogt-Ko¨lln-Str. 30, 22527 Hamburg, Germanye-mail: tilo.boehmann@uni-hamburg.deProf. Dr. J. M. LeimeisterInstitute of Information Management (IWI-HSG), University ofSt. Gallen, Mueller-Friedberg-Strasse 8, 9000 St. Gallen,Switzerlande-mail: JanMarco.Leimeister@unisg.ch; leimeister@uni-kassel.deProf. Dr. J. M. LeimeisterChair for Information Systems, Research Center for IS Design(ITeG), University of Kassel, Pfannkuchstr. 1, 34121 Kassel,GermanyProf. Dr. K. M. Mo¨sleinInstitute of Information Systems, Universita¨t Erlangen-Nu¨rnberg, Lange Gasse 20, 90403 Nuremberg, Germanye-mail: kathrin.moeslein@fau.deProf. Dr. K. M. Mo¨sleinHHL Leipzig Graduate School of Management, Jahnallee 59,04109 Leipzig, Germany123Bus Inf Syst Eng 59(2):131–132 (2017)DOI 10.1007/s12599-016-0463-zservice systems. Research submitted to this special issuecan focus on a specific domain of service systems butshould ideally seek to generalize findings beyond a specificdomain.Issues include but are not limited to:• Architectural patterns of IT-enabled service systems• Models, methods, and tools for service systemsengineering• Engineering of data-driven service systems• Engineering of cyber-physical service systems• Novel socio-technical components of service systems(e.g., for interaction and/or resource mobilization)• Novel areas of application with specific implicationsfor contextualized design and engineering of IT-enabled service systems• User-generated services in service systems and userintegration in service systems engineering• Digital work in service systems engineering• Learning and unlearning in service systems engineering• Service systems engineering and (service-oriented)business models.2 SubmissionPlease submit papers by 1 November 2017 at the latest viathe journal’s online submission system (http://www.editorialmanager.com/buis/). Please observe the instruc-tions regarding the format and size of contributions toBusiness and Information Systems Engineering (BISE).Papers should not exceed 10 pages; this amounts to 50,000characters including spaces, -5000 characters per page forillustrations. Detailed authors’ guidelines can be down-loaded from http://www.bise-journal.org.All papers will be reviewed anonymously (double-blindprocess) by at least two referees with regard to relevance,originality, and research quality. In addition to the editorsof the journal, including those of this special issue, dis-tinguished international professionals with scientific andpractical backgrounds will be involved in the reviewprocess.3 SchedulePaper submission due: 1 November 2017Notification of authors: 10 January 2018Revisions due: 28 February 2018Notification of authors: 18 April 2018Completion of a second revision (if needed): 23 May 2018Anticipated publication date: October 2018.123132 T. Bo¨hmann et al.: Call for Papers – Issue 5/2018, Bus Inf Syst Eng 59(2):131–132 (2017)

Call for Papers – Issue 5/2018 - Service Systems Engineering

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Call for Papers – Issue 5/2018 - Service Systems Engineering

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