The disconnect between the current orthodoxy of local government and the promise and practice of information technology management: an illustrative case study
Information technology (IT) is often assumed to be a critical enabling factor for modern democratic processes. In this paper we examine some of the IT management issues that have arisen as a result of the changing nature of local government. We identify a disconnect between the current orthodoxy of local government, the expected benefits of information technology, and the actual experience of information technology management in public-sector organisations. Many public sector organisations suffer from multiple IT management problems that seriously affect their ability to deliver on the promise that information technology management will delivery the quality management information that that is required by increased demands for public accountability. We illustrate this with a case study
