This paper compares and contrasts the practices in developing application software for the Internet in 2000 and 2002. We identify key organizational and technical factors that facilitated or impeded implementation of Internet applications. The identification is done through a grounded theory analysis of data collected from ten companies. A comparison of the 2000 and 2002 data shows how major factors, such as market environment and lack of experience emerged to change the software process and the attitude towar
