The impact of green logistics service quality on logistics provider performance

Abstract

Paper delivered at the 19th Logistics Research Network annual conference 2014, 3rd-5th September 2014, Huddersfield. Effective and efficient logistics services can enhance the firm’s competitive advantage. Therefore, logistics management can be considered as a key component of organisational effectiveness and success (Khan and Burnes, 2007). At the same time, environmental or green issues in logistics service offerings have attracted much managerial attention in the logistics industry for the future. One important objective is for logistics service providers (LSPs) to deliver their service offerings to customers in more environmentally friendly ways. The study is ongoing project and investigates variables and constructs of green service quality, logistics service quality and logistics performance index in Thailand. The purpose of this paper is to report on an ongoing study of the importance and relationship of green service quality (GSQ) competencies relative to logistics service quality (LSQ) competencies in the context of Thai LSPs