Effektivisering av en administrativ process

Abstract

For a long time Lean has been a well-known concept among manufacturers. The interest of understanding Lean and the ability to implement it is common among companies. The concept of Lean, used in the right way, can help companies to reduce their lead times, their complexity and increase the efficiency of the working processes (Hyer och Wemmerlöv, 2002). Unfortunately the work towards increased efficiency has primarily been focused on manufacturing and plant work, resulting in that Lean has been adjusted to these areas. The conclusion of this is that companies don´t prioritize to improve processes such as administrative ones. (Strategic Direction, 2005) According to Hyer and Wemmerlöv (2002), the companies can improve administrative processes with up to 50%, if only they were prioritized. To investigate this problem further, a thesis has been completed, where possible improvements for administrative processes has been confirmed. Among these suggestions, the solution that proved to provide the largest potentiating was identified through calculations. The issues addressed in this thesis have a clear connection to the stated purpose. Additionally too accomplish the purpose of the thesis, the project was divided into two major parts. The case study at the company was the first part, and the result given from that study was later validated in a literature study. The combination of these two parts led to the final result. By applying the methods, presented in the literature study, of removing the non-value added time and decrease the remaining value-added time a calculated result were accomplished. The final measurable potentiate reached circa 35%, as found in the calculations under the result section. In conclusion the project group found a great amount of improvement potential within processes, the administrative ones included. The result of this case study shows that Hyer and Wemmerlöv (2002) were right about the high improvement potential. By more implementation of Lean and Sex Sigma the group believe that the improvements at the company can be continuous