The State Library of New South Wales (NSW) holds significant collections of material relating to the history and experiences of Indigenous people in Australia. These collections are a vital resource for Indigenous people and communities, particularly in relation to language and cultural revitalisation. As Australia’s oldest library, with its origins dating back to 1826, the State Library aims to inform, educate and inspire with the services it provides online, on site and on tour. In 2014, the Library renewed its focus and commitment to Aboriginal and Torres Strait Islander people and communities by establishing a team dedicated to developing Indigenous services for the Library. This paper provides a case study of the Library developing a Business Plan (2014) for Indigenous services. It will describe the research and engagement process undertaken to develop the plan and to progress Indigenous priorities as core business of the Library. The building of long-term and meaningful relationships with Indigenous people and communities, through ongoing consultation will be discussed. Speakers will share information on strategies for embedding Indigenous library services through a respectful recognition of Indigenous culture and history. In doing this the paper will aim to promote a two-way learning process - where libraries can engage in ongoing capacity building for staff to feel competent and empowered
