Understanding effects of proximity on collaboration: Implications for technologies to support remote collaborative work

Abstract

This chapter analyzes why computers and telecommunications have not created computcr-mediated work environments for collaboration that are as successful as physically shared environments. Our goals are, first, to identify the mechanisms by which proxin~ity makes cnl-laboration easier, concentrating on the way it facilitates interpersollal interaction and aware-ness; and second, to evaluate how current computer-mediated communication technologies provide or fail to provide the key benefits of proximity. We use a decompositional frame-work that examines how visibility, copresence, mobility, cotemporalitv and other affordances of media affect the important collaborative tasks of initiating conversation, establishing common ground, and maintaining awareness of potentially relevant changcs in the collabo-rative environment. Increasingly, collaborating with other people is as likely to take place over distance or time as it is face-to-face. An abundance of new communication technologies has been dcvcloped to mediate remote collaboration: e-mail, bulletin boards, instant messaging, document sharing, videoconferencing, awareness services, and others. Yet collaboration at a distance remains substantially harder to accomplish tha