Group-Based Mediational Leadership in an Online Project Team Context

Abstract

Mediational leadership focuses on facilitating decision-making and relationship management within a group. This study examined how mediational action could be practiced collaboratively in a multi-group online project team environment to provide expert leadership on a critical task. Data included email achives, questionnaires from group members involved in coding messages for other research, and participant-observation standpoints provided by the authors. Findings showed the expert leaders group was approached for assistance both directly and by looping inquiries through the group's designated nominal leader. Both types of connectivity to the group appeared effective in providing expert recommendations. The climate of the group also indicated it functioned effectively as a site of mediational action. However, a collaborative model like mediational leadership could prove inefficient for certain CSCW groups or teams due to the amount of time involved in interaction. Group-Based Mediational Leadership in an Online Project Team Context Computer-supported collaborative work (CSCW), through the use of virtual teams and groups, has evolved to become a significant facet of organizational life (Scott, 1999). Using teams of workers dispersed over geographical locations and time horizons, yet linked together through access to communication networks, has changed the way people work in groups and redefined the nature of teamwork (Jackson, 1999; Lipnack & Stamps, 1997). While there has been a substantial amount of research on the overall effectiveness of CSCW (see Scott, 1999, for a thorough summary), relatively little is known about how process management strategies and other forms of leadership activities influence collaborative processes and performance in virtual teams and groups..