Automated Content-based Message Annotator –

Abstract

Abstract. In this paper we suggest annotation of email messages as a new way of using predefined knowledge for organizations that use email communication as a part of their business processes. The paper describes a tool (ACoMA – Automated Content-based Message Annotator) that enables providing of knowledge in organization when solving a problem within business process. If analyzed text is linked to specific application domain and ontological model of the domain exists, the tool can be directly linked to business context of organization.