Workplace-Adapted Behaviors: Lessons Learned for Knowledge Reuse

Abstract

Any problem solving behavior integrated in organized work practice is necessarily adapted to forces originating from characteristics of the workplace, organizational embedding, and social environment. An analysis and comparison of troubleshooting behaviors of same devices with access to the same technical information but performed in different workplaces teaches us that after integration, behaviors may be inadequate for other workplaces. Knowledge level models of the workplace-adapted behaviors showed significant differences. We investigate implications of this observation for the development and use of reusable problem solving components 1 INTRODUCTION We focus on the development of knowledge based problem solvers for operation in a specific target workplace. We particularly scrutinize dimensions along which ontologies for reusable problem solving components should be defined to adequately support in the construction and maintenance of conceptual knowledge system designs. Starting a..