Includes bibliographical references.The use of computer technology and magnetic storage media for production typing led to a new term "word processing". In this research word processing is considered to be part only of a more comprehensive concept - electronic text processing. This research project is directed towards the role of electronic text processing as an integral part of information management and integrated administrative support in the large South African life assurance companies. As far as could be determined this is the first comprehensive research done on electronic text processing against a business administration background at university level
