This 2nd edition of the Manual brings together advice, toolkits and templates to help councils regardless of size with assessing the services they provide for local communities. The Manual meets an increasing need from within the sector for practical guidance in undertaking service delivery reviews that are consistent with current local governance practice and processes

Hunting, SA

Robinson, T

Ryan, R

OPUS - University of Technology Sydney

Service Delivery Review: a how to manual for local government

This resource aims to&nbsp;assist councils assess the services they provide for local communities.


Service Delivery Review: A How to Manual for Local Government&nbsp;brings together advice, toolkits and templates to help councils regardless of size with this critical task.

The centrepiece of the Manual is a \u27framework for a service delivery review.\u27

The Manual meets an increasing need from within the sector for practical guidance in undertaking service delivery reviews that are consistent with current local governance practice and processes.

"This is a significant issue for local councils," said ACELG Director, Associate Professor Roberta Ryan and the Manual\u27s co-author: "Local government service provision has transformed significantly over recent decades, as well, community expectations of local government have increased while other levels of government have devolved various functions."

The Manual is intended for council staff such as department managers, elected members, CEOs and general managers, community engagement staff, and builds upon ACELG research&nbsp;Service Delivery Reviews in Australian Local Government&nbsp;(2012) and discussions from the short course \u27Enhancing Local Government Service Delivery\u27 run by the UTS Centre for Local Government (UTS:CLG).

Dr Tim Robinson, Director of Sector Engagement and Teaching with UTS:CLG, and second co-author said that the Manual was written with a certain amount of \u27future proofin\u27 in mind, and that "ocal government service delivery reviews are mandatory in a few jurisdictions or are driven by local or sector reform processes.

Roberta Ryan

Tim Robinson

SallyAnn Hunting

Analysis and Policy Observatory (APO)

English

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Service delivery review: a how to manual for local government

http://apo.org.au/sites/all/modules/pubdlcnt/pubdlcnt.php?nid=40153&file=http://apo.org.au/files/Resource/service_review_manual_2nd_edition_-_printandweb.pdf

Service Delivery Review: a how to manual for local government

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OPUS - University of Technology Sydney

Analysis and Policy Observatory (APO)