Abstract: The purpose of this paper is to describe the process and work
undertaken by the library anthropologist and the Usability Task Force (UTF)
for reconfiguring the library's physical and virtual spaces to meet the
educational needs and expectations of users, including students, faculty,
and community patrons. Through formal usability studies and ethnographic
research, the paper describes the process and work undertaken by the
library anthropologist and the UTF. Through surveys, focus groups
observation data were obtained about the current study and web habits of
undergraduates and faculty. This paper presents an ethnographic approach to
policy development and implementation to re-orient the physical and virtual
library environments at a large research library. Libraries and library
administrators will find value in the policies established and processes
outlined for the development of user-centered learning spaces.
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Donna M. Lanclos, Ph.D. | Associate Professor for Anthropological Research
UNC Charlotte | J. Murrey Atkins Library
9201 University City Blvd. | Charlotte, NC 28223
[email protected] | @DonnaLanclos on twitter
phone number: 704-687-0480
http://www.donnalanclos.com