Detecting change in processes using comparative trace clustering

Abstract

Real-life business processes are complex and show a high degree of variability. Additionally, due to changing conditions and circumstances, these processes continuously evolve over time. For example, in the healthcare domain, advances in medicine trigger changes in diagnoses and treatment processes. Besides changes over time, case data (e.g. treating physician, patient age) also influence how processes are executed. Existing process mining techniques assume processes to be static and therefore are less suited for the analysis of contemporary flexible business processes. This paper presents a novel comparative trace clustering approach that is able to expose changes in behavior. Valuable insights can be gained and process improvements can be made by finding those points in time where behavior changed and the reasons why. Evaluation on real-life event data shows our technique can provide these insights.</p

    Similar works