Changi Airport is set to expand with a new terminal, Terminal 5. Currently, many of the airport\u27s processes are manual, requiring a high dependence on staff. This proposal aims to incorporate automation and AI for a smoother passenger experience

Das, Ruhaan

Ng, Eugene

Wong, Bryan

English

Embry-Riddle Aeronautical University

Student Works 2023 Directional Speaker Poster Eugene Ng Embry-Riddle Aeronautical University Bryan Wong Embry-Riddle Aeronautical University Ruhaan Das Embry-Riddle Aeronautical University Follow this and additional works at: https://commons.erau.edu/student-works  Part of the Artificial Intelligence and Robotics Commons, Graphics and Human Computer Interfaces Commons, Human Factors Psychology Commons, and the Management and Operations Commons Scholarly Commons Citation Ng, E., Wong, B., & Das, R. (2023). Directional Speaker Poster. , (). Retrieved from https://commons.erau.edu/student-works/208 This Poster is brought to you for free and open access by Scholarly Commons. It has been accepted for inclusion in Student Works by an authorized administrator of Scholarly Commons. For more information, please contact commons@erau.edu. RESEARCH POSTER PRESENTATION DESIGN © 2022www.PosterPresentations.comChangi Airport is set to expand with a new terminal, Terminal 5. Currently, many of the airport's processes are manual, requiring a high dependence on staff. This proposal aims to incorporate automation and AI for a smoother passenger experience.Project OverviewObjectives •Directional Speaker with AI: A speaker that directs its audio specifically to a person standing in a designated area.•Privacy Touch Screen: Screen with a privacy filter to ensure personal details are not visible to others.•Voice Recognition Software: To identify and interact in the passenger's native language.•Request for Assistance Button: For passengers who need human assistance.Technology1.Improve passenger experience with reduced human interaction.2.Reduction in staffing at entrance to the boarding hall and security checkpoints.3.Enhanced security measures for verifying passports and boarding pass details.4.Reduce miscommunication and confusion among passenger and staff Intended results Conclusion•Noise Reduction: Through the implementation of the proposed solution, noise pollution and its detrimental effects on passengers can be minimised.•Passenger Experience: With privacy screens and AI-assisted speakers, information is relayed only to the intended passenger, ensuring a confidential travel experience.RefrencesCivil Aviation Authority. (n.d.). Environment - Noise -Aviation noise and health. Civil Aviation Authority. Retrieved October 25, 2023, from https://www.caa.co.uk/consumers/environment/noise/aviation-noise-and-health/ Daiber, A., Prochaska, J. H., Daiber, A., & Muenzel, T. (2019, November 11). Environmental Noise-Induced Effects on Stress Hormones, Oxidative Stress, and Vascular Dysfunction: Key Factors in the Relationship between Cerebrocardiovascular and Psychological Disorders. NCBI. Retrieved October 25, 2023, from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6878772/ Goodwin, M., & Millar, H. (2020, December 22). Noise pollution health effects: Impact on mental and physical health. Medical News Today. Retrieved October 25, 2023, from https://www.medicalnewstoday.com/articles/noise-pollution-health-effects Josephs, L. (2021, September 11). How 9/11 forever changed air travel. CNBC. Retrieved October 25, 2023, from https://www.cnbc.com/2021/09/11/how-9/11-forever-changed-air-travel.html Ministry of Transport. (n.d.). Global Aviation Hub - Singapore. Ministry of Transport. Retrieved October 25, 2023, from https://www.mot.gov.sg/what-we-do/aviation/global-aviation-hubSupport for passengers suffering from dementiaPassengers who are suffering from dementia. Something similar to that of the “dementia go to point” in MRT stations. The passenger would be able to press a button to request for staff assistance1.Reduce dependency on airport staff.2.Implement an AI-assisted directional speaker system.3.Enhance privacy and reduce noise pollution in terminals.4.Aid passengers who aresuffering from dementiaEugene Ng (2649597), Bryan Wong (2642170), Ruhaan Das (2585940)

Directional Speaker Poster

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Directional Speaker Poster

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