Optimizing The Nexudus System For The Worcester Regional Food Hub

Abstract

Worcester Regional Food Hub (WRFH) Director, Shon Rainford, wants to use Nexudus, a customer relationship management (CRM) system, in the WRFH expansion to Union Station. To help facilitate this, we evaluated User experience with Nexudus and assessed whether the system could manage all of the WRFH’s billing, scheduling, and messaging needs. To assess User experience and the capabilities of Nexudus, we used a combination of interviews and surveys. We then developed tutorial videos and user guides to enhance the User experience and streamline the WRFH’s business processes. In the end, the enhanced Nexudus system at Union Station will offer an easier payment method, a more efficient check-in system, and an improved communication system that is integrated with Slack, a platform for team communication