The Rolef Organizational Citizenship Behavior in Mediating the Influence of Transformational Leadership and Job Satisfaction on the Performance Of PT Employees. Safari Wonder Bali in Gianyar District

Abstract

Safari Wonders Bali is one of the business units of Taman Safari Indonesia which operates in the retail sector for selling Taman Safari Indonesia souvenirs. The aim of this research is the role of organizational citizenship behavior in mediating the influence of transformational leadership and job satisfaction on employee performance. The number of samples used in this research was 51 and the hypothesis was tested using SEM-PLS inferential data analysis. The results of this research show that transformational leadership has a positive and significant effect on employee performance. Job satisfaction has a positive and significant effect on employee performance. Transformational leadership has a positive and significant effect on OCB. Job satisfaction has a positive and insignificant effect on OCB. OCB has a positive and significant effect on employee performance. OCB mediates the influence of transformational leadership on employee performance. OCB does not mediate the effect of job satisfaction on employee performance. The implication of this research is that the relationship between transformational leadership and employee performance, the relationship between job satisfaction and employee performance, the relationship between transformational leadership and OCB and the relationship between OCB and employee performance are real