Kao rezultat pandemije COVID-19, profesionalci koji rade u sistemu socijalne zaštite suočavali su se sa višestrukim izazovima – zbog zdravstvene krize bili su zabrinuti, ne samo za živote svojih korisnika, već i za svoju porodicu, prijatelje, ali i za sopstveni život. U cilju analize i razumevanja promena koje je epidemija COVID-19 donela u sistemu socijalne zaštite osoba u migracijama u Srbiji, sprovedeno je kvalitativno istraživanje sa profesionalcima u sistemu. Sprovedene su fokus grupe sa 13 profesionalaca i sedam intervjua sa ključnim informatorima. Rezultati istraživanja pokazuju da je pandemija COVID-19 osvetlila nedostatak kapaciteta prilagođavanja u sistemu zaštite i nespremnost za kriznu situaciju – počev od izazova u obezbeđivanju opreme za zdravstvenu zaštitu dosledno i podjednako do nedostatka stručnog nadzora.As a result of the COVID-19 pandemic, professionals working in the social
protection system are confronted with multiple challenges – due to the health crisis, they are worried not only for the lives of their beneficiaries but
for their own families, friends, including their own lives. In order to analyze
and understand the changes that the COVID-19 pandemic brought to the social protection system of persons in migration in Serbia, qualitative research
with professionals in the system has been conducted. Focus groups with 13
professionals and 7 interviews with key informants were conducted. Results
have shown that the COVID-19 pandemic had lightened up the lack of adapting capacities in the social protection system and unpreparedness for situations of crisis – starting from challenges of consistent and equal provision of
health protection equipment to lack of competent supervision
