In order to uncover users' attitudes towards ChatGPT in mental health, this
study examines public opinions about ChatGPT in mental health discussions on
Reddit. Researchers used the bert-base-multilingual-uncased-sentiment
techniques for sentiment analysis and the BERTopic model for topic modeling. It
was found that overall, negative sentiments prevail, followed by positive ones,
with neutral sentiments being the least common. The prevalence of negative
emotions has increased over time. Negative emotions encompass discussions on
ChatGPT providing bad mental health advice, debates on machine vs. human value,
the fear of AI, and concerns about Universal Basic Income (UBI). In contrast,
positive emotions highlight ChatGPT's effectiveness in counseling, with
mentions of keywords like "time" and "wallet." Neutral discussions center
around private data concerns. These findings shed light on public attitudes
toward ChatGPT in mental health, potentially contributing to the development of
trustworthy AI in mental health from the public perspective.Comment: 11 pages.8 figures, 2 table