This article aims to elaborate a continuous improvement in the logistics and production process of an electronics company, through the implementation of IT focused on customer service within the deadlines. The case study proposal was based on the problems faced by the company in question, such as: lack of stock accuracy that directly impacts material separation due to the delay in systemic balance adjustments, BOM impressions for material separation in excess, late orders, among others. The main objective was to highlight the importance of information technology in the logistics area for the production process. As specific objectives we sought to analyze the importance of information technology for the production process; verify the advantages of an information system in the logistics area; analyze the results of the implementation of a logistics information system for the production process. The methodology used was descriptive research, where visits were made in an electronics company located in the city of Manaus. As expected results, the importance of information technology within the production process reduces errors and increases the quality of production
