Institutions of higher education face a global mandate, understanding and addressing the concept of internationalization in the 21st century. As the world becomes "smaller", there is a need for college students to expand their awareness and understanding of multinational cultures and issues. Recently, many four-year colleges and universities have taken a strategic approach to internationalization activities on their campuses, including attracting more international students. Two year community colleges, as a whole, have been slower to embrace efforts to increase the number of in-bound international students. Published reports reveal that in the past ten years few community colleges increased the number of inbound international students on their campuses. However, six community colleges in Washington State have significantly increased the number of inbound international students. These community colleges are the six cases selected for this research study. This is a multicase study focused on the responses of student services personnel at six Washington state community colleges to determine what, if any, were the effects on student services, of a significant increase in the number of inbound international students. The study also examined the participants’ opinions as to what other community colleges could do to prepare for an increased number of-inbound international students. The findings, based on interviews with a select number of student services personnel at each of the six colleges, included four themes: (a) personnel considerations, (b) communication issues, (c) physical/space requirements/concerns, and (d) financial and budgetary concerns. From these themes the researcher developed an Inclusivity Transparency Model (ITM). This model seeks to provide a roadmap suggesting how community colleges might prepare for challenges presented by a significant increase in the number of in-bound international students
