The purpose of this study was to provide understanding of Oregon Workforce Quality Council contributions to the development of a world-class workforce. Research goals were
to describe Council processes and outcomes, as well as barriers to the achievement of Council purposes. A case-study approach was selected for the research design. Interviews were conducted with 47 Council or regional
committee members, state agency staff, or associated others. Observations and review of written documentation and communications, including meeting minutes, were also used to gather information. Findings were verified with respondents to confirm the accuracy of data analysis. From the findings it was learned that expert observers from outside Oregon believed that the Council has pioneered development of a framework for a workforce system that will respond to emerging, transitional, and existing needs. The Oregon Council has also provided a contribution to the development of a best-trained workforce. This contribution has focused largely upon development of organizational structures and processes, an emphasis upon internal process, however, which has positioned the Council for more product-oriented future outcomes. A public/private partnership, highly valued by both observers and participants, was the
hallmark of Council work. Similarly, the effort to empower local regions to drive the process, rather than traditional dependence upon a top-down approach, was regarded an
important element in the Council's evolution.
When analyzing barriers to Council success, the primary factor was the failure to utilize organizational effectiveness models. Specifically, the Council did not participate
in the kind of vision and purpose processes or strategic planning that would have increased its effectiveness. The study offered a number of implications for practice
which would immediately benefit the Council and allow it to further its goals. More research is needed to examine how such volunteer boards can utilize organizational
effectiveness models to best advantage
